Why Can't I Join 17+ Games on Roblox? Verification + Fixes

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Join restricted games on Roblox

Written by Rain Kengly

Last Updated: October 15, 2025 Fact Checked

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Why can't I join?

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Verifying With ID

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Troubleshooting Age Verification

Do you want to access 17+ experiences on Roblox? You'll just need to make sure your age is properly verified and allow that content maturity. This wikiHow will show you how to join 17+ games on Roblox and what to do if it's not letting you play.

Enabling 17+ Games on Roblox

To play 17+ experiences on Roblox, you must be 17 years old or older and have your age verified. To verify your account, you'll need a valid ID. If you still can't play after being verified, you'll need to enable parental controls and set your content maturity rating to 17+.

Section 1 of 3:

Why can't I join 17+ experiences on Roblox?

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You must be ID verified to join 17+ games. Due to Roblox's Restricted Content Policy, you can only join 17+ games if you are 17 or older. To prove this, you must verify your account with a valid ID. This can be done in your account settings.
- If you have already verified your age and still can't access 17+ games, see our troubleshooting section instead.

Section 2 of 3:

Verifying With ID

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Go to https://www.roblox.com/ in a web browser. You can use a mobile or desktop browser, but you must have a mobile device with a camera to start the verification process.
- You must have a valid ID, such as a driver's license, passport, ID card, or residence permit.^{[1]
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You can find this by clicking the cog icon in the top-right corner.
This is in the left panel.
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Click Verify My Age. This is under the Personal header. Make sure your birthday is correct.
- A pop-up window will open.
Scan the QR code. Use the camera on your mobile device.
This will start the process.
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Follow the on-screen instructions. You'll be asked to allow camera access.
- Scan your ID card.
- Capture a selfie.
- Wait for approval.
Once the verification process has been completed, you'll see pass or fail. If you passed, your account will be updated within a few minutes.

Section 3 of 3:

Troubleshooting Age Verification

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Turn on parental controls. Some users reported that enabling parental controls and configuring the content maturity can fix the issue.^{[2]
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Research source} Do the following:
- Log into Roblox.
- Navigate to Settings.
- Select Parental controls.
- Select Settings you manage.
- Select Content maturity.
- Select 17+ content.
If you have your account set to a different region, you may be blocked due to that region's restrictions. If your region is wrong, you'll need to contact Roblox Support and request a change.^{[3]
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